Frequently asked questions
Everything you might want to know before starting your free trial — pricing, how the AI coach actually works, supported devices, privacy, and how to cancel.
Getting started
What is Level?
Level is an AI fitness coaching app that builds personalized, adaptive workout and nutrition plans. The AI coach learns from your training history, fitness level, and goals to continuously evolve your programming — including periodized training phases, progressive overload, automatic deload weeks, and research-backed exercise selection.
Who is Level for?
Level is built for anyone who wants the quality of a personal trainer without the cost — beginners who need guided, progressive workouts; intermediate lifters who've plateaued on cookie-cutter programs; and advanced athletes who want RPE-based programming with volume landmarks. The app adapts complexity, tone, and even visual theme to your experience level.
Do I need any equipment to use Level?
No specific equipment is required. The AI coach builds workouts around what you have access to — full gym, home gym with a bench and dumbbells, bodyweight only, or anything in between. You can update your equipment list anytime and the next training phase adapts.
Is Level available on iPhone and Android?
Yes. Level is a Progressive Web App (PWA), which means it installs on iPhone, Android, and desktop directly from your browser — no app store download required. Once installed, it behaves like a native app with offline support, push notifications, and a home-screen icon.
Pricing & free trial
How much does Level cost?
Level Pro is $20 per month. Every new account starts with a 14-day free trial — your card on file isn't charged until the trial ends. Cancel anytime from Settings with a single tap and you won't be charged.
Is there a free trial?
Yes. Every new account starts with a 14-day free trial that includes full access to the AI coach, adaptive programming, nutrition tracking, Strength Score, and every other feature with zero limitations. No feature gating during the trial.
Can I cancel anytime?
Yes. You can cancel from the Customer Portal at any time with one tap. If you cancel during your trial you won't be charged. If you cancel after subscribing, you keep access until the end of the current billing period.
Do you offer refunds?
Because every account gets a full 14-day free trial before any payment, we don't typically issue refunds on monthly subscriptions. If you believe you were charged in error, email stefan@frogbearventures.com and we'll make it right.
Can I use my HSA or FSA to pay for Level?
Level may qualify for HSA/FSA reimbursement if a licensed healthcare provider issues you a Letter of Medical Necessity (LMN). Our HSA/FSA page explains how to request an LMN through our telehealth partner.
How the AI coach works
How does Level's AI fitness coach work?
Level's AI coach analyzes your workout logs, nutrition data, and fitness profile to generate periodized training phases (accumulation, intensification, peaking, deload). It continuously researches exercise science and nutrition studies, then integrates new knowledge into your plan. As your strength and fitness improve, the programming evolves with you.
What's actually different about Level vs other fitness apps?
Most fitness apps are exercise libraries with pre-built programs. Level is an autonomous AI coach: it builds the program, watches your performance, and rewrites the program when you progress, plateau, or fall behind. You don't pick a template — the coach picks (and adapts) the program for you, and explains its reasoning.
What fitness levels does Level support?
Beginners get guided workouts with form cues and simpler programming. Intermediate lifters get balanced volume/intensity management and varied training phases. Advanced athletes get RPE-based programming, volume landmarks (MEV/MAV/MRV), and technical coaching language. The app adapts its complexity automatically.
Does Level track nutrition and macros?
Yes. Level includes full nutrition tracking with daily macro targets — calories, protein, carbs, fat, and fiber — that adjust automatically based on whether it's a training day or rest day. It includes a comprehensive food database, custom meals, favorites, and one-tap logging.
Is Level a replacement for a personal trainer or doctor?
Level is a coaching tool — not medical advice. It's designed to give you the quality of programming a knowledgeable personal trainer would provide, at a fraction of the cost. If you have a medical condition, are returning from injury, or have specific medical questions, consult a licensed healthcare provider before starting any new exercise or nutrition program.
Privacy & account
Where is my data stored?
Your data is stored securely in our hosted Supabase database (US-based, encrypted at rest). We never sell your data, and we use it only to power your coaching experience and improve the product. See our Privacy Policy for full details.
Can I export or delete my data?
Yes. You can export your training history and request deletion of your account at any time. Email stefan@frogbearventures.com and we'll process it within a few business days.
Does Level integrate with Apple Health, Oura, or Whoop?
Yes — Level supports integrations with Apple Health, Oura, and Whoop so the AI coach can factor in recovery data (HRV, sleep, strain) when adapting your training.
Ready to try Level?
Your first 14 days are free. Cancel anytime with one tap.
Start Your Free Trial$20/month after trial. Cancel anytime.