Terms & Conditions

Last updated: February 21, 2026

1. Acceptance of Terms

Welcome to Level, operated by Frogbear Ventures LLC ("Company," "we," "us," or "our"). By accessing or using the Level application, website, and related services (collectively, the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and Frogbear Ventures LLC. Please read them carefully before using the Service.

2. Description of Service

Level is an AI-powered fitness coaching application that provides:

  • Personalized workout programming and recommendations
  • AI-based exercise form analysis and guidance
  • Nutrition tracking and guidance
  • Progress tracking and performance analytics
  • Gamified training progression through a leveling system

3. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may not use the Service.

4. Account Registration

To use the Service, you must create an account by signing in with a Google account. You are responsible for:

  • Maintaining the security of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized access or use of your account

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Health & Fitness Disclaimer

IMPORTANT: Please read this section carefully.

  • Level provides fitness information, workout programming, and general guidance only. The Service is not a substitute for professional medical advice, diagnosis, or treatment.
  • You follow any workout, nutrition, or fitness guidance provided by the Service entirely at your own risk.
  • Frogbear Ventures LLC and Level are not liable for any injury, harm, or adverse health effects that may result from following the guidance provided by the Service.
  • The information provided by the Service does not constitute medical advice. Always consult a qualified physician or healthcare professional before starting any exercise program, especially if you have pre-existing health conditions, injuries, or concerns.
  • Stop exercising immediately and seek medical attention if you experience pain, dizziness, shortness of breath, or any other concerning symptoms.

6. Assumption of Risk

You acknowledge and agree that:

  • Physical exercise and fitness activities carry inherent risks, including but not limited to muscle strains, sprains, fractures, joint injuries, cardiovascular events, and in rare cases, serious injury or death.
  • By using the Service, you voluntarily assume all such risks, whether known or unknown, even if arising from the negligence of Frogbear Ventures LLC or others.
  • You are solely responsible for your own physical condition and safety during any exercise or physical activity undertaken in connection with the Service.
  • You confirm that you are physically able to engage in exercise and have no medical conditions that would make exercise dangerous for you, or that you have received clearance from a medical professional to exercise.

7. AI Guidance Disclaimer

Level uses artificial intelligence and machine learning technologies to provide fitness guidance. You acknowledge and agree that:

  • AI-generated guidance is produced by machine learning models and may contain errors or inaccuracies.
  • AI-based exercise form analysis is approximate and should not be relied upon as the sole indicator of proper form.
  • AI guidance does not replace professional personal trainers, coaches, or medical professionals.
  • The quality and accuracy of AI-generated content may vary and we do not guarantee its completeness, reliability, or suitability for your particular circumstances.

8. Prohibited Uses

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems
  • Interfere with or disrupt the Service or servers connected to the Service
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use the Service to transmit harmful, offensive, or objectionable content
  • Scrape, crawl, or use automated means to access the Service without our written permission
  • Redistribute, sublicense, or resell the Service or its content

9. Subscriptions, Billing & Auto-Renewal

Level offers an auto-renewing subscription (“Level Pro”) that unlocks the Service's premium features. Subscriptions are billed in advance on a recurring basis through the payment method you choose at checkout, which may be Apple's App Store (in-app purchase) or our web-based payment processor (Stripe).

  • Auto-renewal. Your subscription automatically renews at the end of each billing period (monthly or annual, as selected) and your payment method is charged the then-current price unless you cancel at least 24 hours before the end of the current period.
  • Free trial. If your plan includes a free trial, it converts to a paid subscription automatically when the trial ends unless you cancel before then. A free trial may only be redeemed once; any unused portion of a trial is forfeited when you purchase a subscription.
  • Managing & canceling.For purchases made through the App Store, you manage or cancel your subscription in your Apple ID account settings (Settings → your name → Subscriptions); deleting the app does not cancel a subscription. For purchases made on the web, you manage or cancel through the billing portal in your Level account settings.
  • Price changes. We may change subscription pricing from time to time. Any price change applies to billing periods after the change and, where required, we will notify you in advance and obtain consent as the platform requires.
  • Refunds.Payments are generally non-refundable except where required by law. App Store purchases are subject to Apple's refund policies and are handled by Apple; web purchases are handled by us through our payment processor.

For App Store purchases, the terms of Apple's Licensed Application End User License Agreement also apply to your use of the app.

10. Intellectual Property

The Service, including its design, features, content, code, and AI models, is the property of Frogbear Ventures LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

11. User Content

By submitting content to the Service (including workout data, nutrition logs, profile information, and any other data you provide), you:

  • Retain ownership of your content
  • Grant us a limited, non-exclusive license to use, process, and store your content solely for the purpose of providing and improving the Service
  • Represent that you have the right to submit such content and that it does not violate any third party's rights

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • In no event shall Frogbear Ventures LLC, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.
  • Our total liability to you for all claims arising from or related to the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100.

13. Indemnification

You agree to indemnify, defend, and hold harmless Frogbear Ventures LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Any injury or harm you suffer while following guidance provided by the Service

14. Termination

We may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice. Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account and associated data in accordance with our Privacy Policy
  • Provisions of these Terms that by their nature should survive termination shall survive, including Limitation of Liability, Indemnification, and Governing Law

You may terminate your account at any time by contacting us at the email address below.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last updated" date at the top of this document and, where appropriate, providing additional notice (such as an in-app notification). Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in San Francisco County, California, and you consent to personal jurisdiction and venue in such courts.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Frogbear Ventures LLC

Email: support@levelfit.ai